An energy trade show organized by Reuters Events, Downstream USA faced a challenge in 2021 when the overseas organizing team could not gain access to the United States, as our borders were still closed due to the pandemic. This left the Reuters Events team without representation at their event, particularly for operations management. JDC Events stepped in to provide needed operational support. Reuters prepared documents in handover for the JDC team, and we met with their team and key suppliers in advance of the event.
Onsite, the four-person JDC Events team provided event oversight and project management, as well as registration management and operational assistance. Our exhibition floor manager monitored the safe build-up of the show, managed exhibit customer service, and made quick decisions about show floor consolidation and other onsite changes, while our swing operations assistant focused on providing training for temp workers.